This article is applicable to all Reliable Parts employees that have had company devices issued to them such as, but not limited to: laptops, cell phones, network hotspots, etc.

Company issues equipment, services and software that are generally supported by the Help Desk. Online help, knowledge bases and support sites should be consulted to resolve issues before reaching out to the Help Desk. This policy also documents what isn't supported by the Help Desk. Tickets related to equipment, software, and services not listed as approved or listed as unapproved, cannot be supported by the Help Desk. This policy document is updated as business conditions change.

About company issued equipment

Company issued equipment is under the management, care and electronic supervision of the Reliable Parts IT Operations department 24/7. Company issued equipment must be relinquished (physically or remotely) on request at any time to install/remove applications, to review usage, provide support, and to validate compliance.

Equipment in your possession is to remain clean and without major defects. If equipment is damaged or broken, you must report this to the Help Desk immediately for replacement or repair. Failure to do so may result in disciplinary action, including but not limited to termination and/or repayment.

Approved company equipment

• Dell - laptops, desktops and printers
• Apple - smartphones and tablets running iOS
• Xerox - printers
• Zebra - printers
• Honeywell - handheld computers and barcode scanners running Android
• Verizon - wireless hotspots
• Cisco - telecommuter gateways (Meraki)

Unsupported equipment

• Apple - laptops and desktops
• HP - printers, laptops and desktops
• Acer - laptops and desktops
• Lenovo - laptops and desktops
• Samsung - laptops, desktops and smartphones

Unsupported operating systems

• Windows XP, 7, 8
• Android - all outside of approved equipment above
• Apple - macOS all

Unused company equipment

Storing equipment that is unused is not permitted per this policy and must be returned to IT for secure storage and proper maintenance. If you have unused equipment in your possession, please ensure the asset is returned to IT at either CAH01 Coquitlam Headquarters in Canada or USD02 Dallas Distribution Center in the United States.

Obtaining equipment

Open a request via the Help Desk to request equipment. The equipment must be assigned to the individual that will be using the equipment and the equipment must be used. It cannot be unused or idle longer than 14 calendar days.

Depending the request, the equipment issued will be a permanent assignment or a temporary loaner assignment. All assets are tracked in the Reliable Parts Asset Management System.

About company issued software and services

The company provides multiple services that provide software and infrastructure. These services are licensed and are available to employees while employed. Upon separation from the company, these services are turned off on the day of employment separation. Generally these services are in the form of subscriptions.

Approved company services and software

• 1Password
• Altiris Monarch
• Adobe Creative Suite
• Adobe Creative Cloud
• Adobe Acrobat Pro
• Adobe Acrobat Reader
• ADP
• Applicant Pro (Talent Management)
• BizLibrary
• Calabrio AQM (Call Center)
• Cisco Finesse (Call Center)
• Cisco Jabber softphone
• Cisco Unified Communication Services
• eFax
• Google Chrome
• LogMeIn GoToAssist
• LogMeIn GoToResolve
• IBMi Access Client (ASW)
• Microsoft 365 (Word, Excel, PowerPoint, Outlook)
• KnowBe4 (Training)
• LucidChart
• Microsoft Authenticator
• Microsoft BI Pro
• Microsoft Office (web and desktop apps)
• Microsoft Project
• Microsoft Teams
• Microsoft Visio
• Motus
• Pathguide Latitude
• Mineral (Training)
• Talent LMS (Training)
• SAP Concur
• Verizon
• WinDirStat
• Zendesk
• Zoho CRM

* Security - related services and software are not listed here for security purposes

Unapproved company services, software, and alternatives

• Dropbox (use OneDrive instead)
• Firefox (use Microsoft Edge or Google Chrome instead)
• Google Authenticator (MFA, 2FA use Microsoft Authenticator)
• Google Workspace (use Microsoft 365 instead)
• Microsoft Skype (use Teams instead)
• Opera (use Microsoft Edge or Google Chrome instead)
• Salesforce Slack (use Microsoft Teams instead)
• TeamViewer (use LogMeIn GoToAssist instead)
• 3rd party-web site used for business

Internet service at home

The company does not provide or support company sponsored broadband services at an employees home. It is the employees responsibility to procure these services directly for their personal purposes. The company will provide software- and hardware-based VPNs that connect to the company over this circuit. For more information, see Work from home equipment prerequisites.

Generally, when managed business-grade Internet service is ordered, it comes with installation and support that requires access to the premises on demand or at the direction of the company. Because of this, managed Internet service is not allowed to be installed on employee premises as neither party is insured against damage to home and personal property that maybe caused by the install, support or removal of service.

Obtaining software and services

Please consult with your immediate manager on whether the service or software is appropriate for your job function. Licensing is provided based on job function and title. For specific information on Microsoft 365 software and services, please see Policy: Microsoft 365 default license assignments. Have your manager open a ticket to make a request for licensing.